Samantha Kriger: A Journey Through Travel
Your Expert Travel Partner
My journey to the travel industry wasn’t easy—it was born out of both struggles and healing. I’ve faced failures in jobs that didn’t fit me, and I’ve battled illness, Autism, ADHD, and even a three-year Autism burnout that left me questioning where I belonged. For a long time, I felt like I was falling short. But those challenges shaped me, taught me empathy, and helped me see the world differently. They also showed me that I needed a career that not only gave me joy but allowed me to help others find theirs. That’s why I found my home with Wondermakers Travel. Here, I can use my experiences—the hard ones included—to create magical, stress-free vacations that honor each client’s needs. What once felt like broken pieces of my story have become the heart of why I do what I do today.
Resume
SAMANTHA KRIGER
Social Media Manager
6096264543
https://www.linkedin.com/in/samantha-kriger-543b37372
9233 Avenue Pointe Circle, Apt 308, Orlando, Florida, 32821
Dynamic professional with a proven track record at GEICO, excelling in customer service and problem-solving. Expert in tailoring solutions that enhance client satisfaction and retention. Skilled in administrative tasks and time management, I consistently drive efficiency and foster collaboration, ensuring exceptional service delivery and operational success.
Career Experience
Wondermakers Travel, Orlando
Travel Agent
January 2024 — Present
- Designs custom travel plans, enhancing client retention and satisfaction
- Negotiates vendor rates, boosting profitability and service quality
- Implements digital systems, cutting booking time and improving efficiency
- Analyzes feedback, refining services and increasing client satisfaction
- Coordinates group travel, ensuring smooth logistics and memorable experiences
Liberty Mutual, Orlando, FL
Customer Service Agent
January 2019 — December 2020
- Served as primary point of contact for employers regarding workers’ compensation claims and policies
- Responded to employer inquiries regarding workers’ compensation procedures, forms, and required documentation
- Provided information on timelines, next steps, and general policy guidelines without giving claim determination
- Directed employers to the appropriate department or specialist for claims-related questions
- Maintained professionalism and confidentiality while ensuring employers received clear and consistent communication
GEICO, Orlando, FL
Legal Assistant
January 2019 — December 2019
- Scheduled all Examination Under Oaths (EUOs) for the Orlando GEICO legal team, managing all EUO scheduling for over 4 counties
- Reviewed and organized large volumes of legal documents for accuracy and completeness
- Handled day-to-day administrative support for attorneys and paralegals
- Supported attorneys with high-volume administrative and clerical tasks
GEICO, Orlando
Commercial Service Insurance Agent
January 2017 — January 2019
- Created training materials enhancing onboarding efficiency and team performance
- Tailored insurance solutions increasing customer satisfaction and retention
- Introduced feedback system for real-time service adjustments, boosting client trust
- Collaborated with underwriting to streamline policy approvals, enhancing client experience
- Analyzed claims data to develop risk management strategies, reducing claim cost
Marriott Grande Vista, Orlando
Loss Prevention Officer
January 2014 — January 2017
- Reduced theft by 18% with improved security protocols
- Enhanced guest satisfaction through safety measures
- Trained staff in loss prevention, boosting vigilance
- Collaborated with law enforcement to address crime trends
- Provided management with detailed breach reports
Marriott Grande Vista, Orlando
Guest Service Agent
January 2012 — January 2014
- Managed guest check-ins, reducing wait times and enhancing satisfaction
- Resolved guest concerns promptly, boosting service ratings significantly
- Collaborated with teams to streamline operations, improving efficiency
- Optimized room allocation using booking software, enhancing guest experience
Kriger Consulting, Burlington
Administrative Assistant
January 2006 — January 2009
- Provided administrative support, fostering collaboration and enhancing team morale
- Streamlined document processes, reducing retrieval times and improving workflow
- Optimized inventory management, resulting in cost savings and reduced waste
Education
Bachelor of Arts - English
Randolph-Macon College, Ashland, May 2012
Technical Proficiencies
Social Media Manager
Facebook, Instagram, LinkedIn, TikTok, Threads, X, Edits, Canva, Chat GPT
Content Strategy
Copywriting & editing, Brand voice development, Content repurposing strategy, Social media strategy & channel alignment, Cross-platform campaign management, Visual content creation (graphics, infographics, videos), Scriptwriting for video/audio content, A/B testing & conversion optimization, Accessibility & inclusivity in content, and AI & automation in content creation
Community Engagement
Active listening & empathy, Building trust and credibility, Responding to comments, messages, and feedback promptly, Moderation of online groups/forums, Crafting engaging posts, polls, and discussions, Storytelling tailored to community interests, Tone adaptation (professional, friendly, playful, etc.), Gathering feedback & turning it into insights, Transparency & authenticity in communication, and encouraging safe and respectful dialogue
Professional Training
Trained with Kha Ly - Wondermakers Travel - September 2025 — September 2025
